Ticket lifecycle

Ticket statuses

Status	Description
`open`	Created, not yet started
`in_progress`	An agent is working on it
`blocked`	Waiting on a dependency or user input
`done`	Completed successfully
`failed`	The agent failed to complete the work
`cancelled`	Cancelled by the user or system

Status transitions

open ──→ in_progress ──→ done
  │           │         │
  │           ├──→ failed
  │           ├──→ cancelled
  │           └──→ blocked ──→ in_progress
  │
  └──→ cancelled

Valid transitions:

From	To	Trigger
`open`	`in_progress`	Agent dispatched via `TicketDispatcher`
`open`	`cancelled`	User cancels
`in_progress`	`done`	Agent completes with valid output
`in_progress`	`failed`	Agent fails or output validation fails
`in_progress`	`cancelled`	User cancels
`in_progress`	`blocked`	Agent reports a blocker
`blocked`	`in_progress`	Blocker resolved
`blocked`	`cancelled`	User cancels

Ticket providers

Provider	Description
`local`	Control Center only — no external sync
`linear`	Synced bidirectionally with Linear

Ticket fields

Field	Type	Description
`id`	`String`	UUID primary key
`workspaceId`	`String`	Owning workspace
`title`	`String`	Short summary
`description`	`String?`	Detailed Markdown description
`status`	`TicketStatus`	Current lifecycle state
`priority`	`TicketPriority`	Priority level
`provider`	`TicketProvider`	local or linear
`externalKey`	`String?`	ID in the external provider
`url`	`String?`	URL to the external issue
`assignedAgentId`	`String?`	Assigned agent
`assignedTeamId`	`String?`	Assigned team
`delegatedByAgentId`	`String?`	Which agent delegated this
`channelId`	`String?`	Conversation channel
`mode`	`ConversationMode`	Dispatch conversation mode
`pipelineRunId`	`String?`	Pipeline that created this
`projectId`	`String?`	Project grouping
`parentTicketId`	`String?`	Parent ticket for hierarchy
`expectedOutputSchema`	`String?`	JSON Schema for output validation
`outputJson`	`String?`	Actual output when done
`errorMessage`	`String?`	Error if failed
`executionLockedAt`	`DateTime?`	Optimistic concurrency lock

Domain events

Event	Fired when
`TicketCreated`	Ticket is created
`TicketAssigned`	Ticket is assigned to an agent
`TicketStarted`	Agent begins work
`TicketCompleted`	Work finishes successfully
`TicketFailed`	Agent fails
`TicketCancelled`	Ticket is cancelled
`TicketStatusChanged`	Any status change
`TicketReassigned`	Ticket reassigned to another agent
`TicketDelegated`	Agent delegates to another agent
`TicketCollaboratorAdded`	Collaborator joins
`TicketDetailsUpdated`	Metadata changes

Ticket links

Link type	Description
`blocks`	Source blocks target
`relatesTo`	Related tickets
`duplicateOf`	Source is a duplicate of target

Workflow engine

TicketWorkflowService manages all mutations:

Optimistic concurrency via version field and executionLockedAt
Workspace isolation — every mutation validates workspaceId ownership
Single chokepoint — all mutations go through _mutate which validates scope

TicketDispatcher handles the assigned→dispatch flow:

Listens for TicketAssigned events
Runs readiness check (agent available, workspace ready)
Ensures a conversation channel exists
Transitions open → in_progress
Dispatches the agent once